Frequently Asked Questions
What does “handcrafted” truly mean at Jeengar?
Every piece is individually cut, stitched, and finished by hand — no assembly lines, no industrial machines. It’s slow fashion in its purest form.
Why does my leather look slightly different from the photo?
Natural leather carries unique marks, scars, and grain variations — authentic characteristics, not defects. Each piece develops its own patina over time.
Where do you source your materials?
From reputable local tanneries that hold to high standards of quality and environmental care, while we continue to explore sustainable alternatives such as cactus leather.
How does my purchase support the artisans?
A superior, transparent share of the profit from every single sale goes directly to the artisan who crafted your piece.
Can I learn more about the person who made my bag?
Yes. Our Artisans page shares the stories of the master craftspeople, and many products carry the maker’s name on the product page.
How long will my order take to arrive?
Allow 2–3 business days for inspection and preparation, then 5–8 business days for domestic delivery after dispatch.
Do you ship internationally?
Yes. International rates are calculated at checkout. Any customs duties or taxes are the recipient’s responsibility.
What is your return policy?
Seven days from delivery for unused items in original condition (Archive collection pieces excluded).
How do I care for my Jeengar piece?
Wipe with a soft, dry cloth. Occasionally apply a natural leather balm to nourish the hide.